Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us by clicking here. If your return is accepted, we’ll send you instructions on how and where to send your package. The cost of shipping/postage is the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question by clicking here.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards/vouchers.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Australian Law States that;

As a consumer, you have a legal right to return goods purchased from a business and to obtain a repair, replacement or refund if the goods;

• Are faulty or develop a fault within a reasonable amount of time after purchase,
• Are not fit for purpose (ie. don't do what they are meant to do.)
• Doesn't match the sellers description or sample
• Are of unacceptable quality, or
• Fail to meet other mandatory consumer guarantees under the Australian Consumer Law.

Warranty - All products purchased from us come with a Full Manufacturers Warranty.

We will not warrant goods as a result of the following;

• Mis-Diagnosis of vehicle
• Incorrect installation or poor workmanship
• Fault(s) caused by another defect with the vehicle.

All warranty claims are subject to in-house testing by us or the manufacturer.